Does a call to 997 count as a police report?

Yes. Since September 2025, a call to 997 (the NSRC, run by PDRM, 24 hours) is recognised as an official police report. Keep the reference number you're given. You can still go to a police station to add evidence.

Can I get my money back?

There's no guarantee. The best chance is if the funds can be frozen before they're moved out — which is why you should call 997 and your bank as soon as possible after the transfer.

An “officer” asked me to transfer money for an investigation — what do I do?

Hang up. The police, courts, LHDN and banks never ask you to move money to a “safe account”. Contact the agency through an official number you look up yourself.

Reporting directory

Where Do I
Report a Scam?

Short answer: money already transferred → call 997 immediately. For everything else, use the agency directory below.

Money already transferred?

Every hour counts. Call the National Scam Response Centre (NSRC) to try to freeze the funds before they are moved out. A call to 997 counts as an official police report.

997NSRC · 24 HOURS, EVERY DAY

Which agency for my case?

Royal Malaysia Police

PDRM — CCID

All fraud crimes: investment, love scams, mule accounts, e-commerce fraud. Lodge a police report at any station or follow up via CCID.

03-2610 1559 / 1599CCID SCAM RESPONSE CENTRE · WHATSAPP 013-211 1222

SemakMule Portal ↗

Bank Negara Malaysia

BNM — TELELINK

Unlicensed financial schemes, illegal moneylenders (ah long), banking and e-wallet issues. Also to verify whether an institution is licensed by BNM.

1-300-88-5465MON–FRI 9:00–17:00

BNMTELELINK ↗

Securities Commission Malaysia

SC — Complaints

Unlicensed investment schemes, clones of licensed firms, securities-type share/crypto fraud. Check the Investor Alert List and licences here.

03-6204 8999ADUAN@SECCOM.COM.MY

SC Complaints ↗

Communications & Multimedia Commission

MCMC

Scam SMS, fraudulent calls, scam websites and social-media ads. Report for number/site blocking action.

1-800-188-030MCMC COMPLAINTS PORTAL

MCMC Complaints ↗

Step by step after being scammed

Call 997 immediatelyIf money has been transferred — the NSRC (24 hours) works with banks to try to freeze the funds. The call counts as a police report; note the reference number.
Call your bankAsk them to freeze the transaction and account. Note the complaint reference number.
Keep all evidenceScreenshot conversations, transfer receipts, account numbers, ads and profiles. Delete nothing.
Complete your police reportYour 997 call already counts as a police report. If asked, or to add evidence, go to any police station with your evidence and the recipient's account details.
Report to the relevant regulatorBNM for financial schemes, SC for investments, MCMC for SMS/websites.

Frequently asked questions

Does a call to 997 count as a police report?: Yes. Since September 2025, a call to 997 (the NSRC, run by PDRM, 24 hours) is recognised as an official police report. Keep the reference number you're given. You can still go to a police station to add evidence.
Can I get my money back?: There's no guarantee. The best chance is if the funds can be frozen before they're moved out — which is why you should call 997 and your bank as soon as possible after the transfer.
An “officer” asked me to transfer money for an investigation — what do I do?: Hang up. The police, courts, LHDN and banks never ask you to move money to a “safe account”. Contact the agency through an official number you look up yourself.