How do I check if a phone number is a scammer?

Enter the number in PDRM SemakMule at semakmule.rmp.gov.my or in the checker on the SemakScam home page. The result shows whether that number has been linked to police reports about fraud.

The call showed my bank's number. Was it really the bank?

Not necessarily. Caller ID can be faked. Hang up, then call your bank yourself using the number on the back of your card or on the bank's official website. Banks will not ask for your OTP or PIN.

I gave my OTP to a caller. What should I do?

Call your bank immediately to block your account or card, then call 997 if any money has left your account. Change your online banking password and review recent transactions. Acting quickly improves the chance of stopping further losses.

Guide

How to check a scammer's phone number in Malaysia

To check whether a phone number belongs to a scammer, enter it in PDRM SemakMule or the checker on our home page. If there are police reports, do not engage and block the number. If there is no record, it is not necessarily safe, because scammers change numbers often. Never give your OTP, PIN or online banking password to anyone.

Check a bank account / phone →

Already transferred money? Call 997 (NSRC) now — 24 hours. How to report a scam →

How to check a phone number

Enter the number in local format, for example 0123456789.
Choose the phone number category in the checker.
If there are reports on record, block the number and do not reply.
If there is no record, judge the conversation itself: pressure, threats and requests for money are red flags.

Why a number with no record may still be a scam

Scammers can get new numbers easily and use apps that make a fake number appear on your screen. Numbers that look like official lines can be spoofed too.

If a caller claims to be from a bank, the police or a government agency, hang up and call that organisation yourself using the number on its official website.

Warning signs of a scam call or message

The caller claims to be from the police, a court, LHDN or a bank and accuses you of a crime.
You are asked for an OTP, TAC, PIN or card details.
You are sent a link or an APK file to download.
You are offered easy work, a prize or a loan with no conditions.

Where to report a scam number

If you have lost money, call 997 (NSRC) immediately. For enquiries, the CCID Infoline takes WhatsApp or SMS only at 013-211 1222. Complaints about misuse of telecommunications networks can go to MCMC at 1-800-188-030 or aduan.mcmc.gov.my.

Frequently asked questions

How do I check if a phone number is a scammer?: Enter the number in PDRM SemakMule at semakmule.rmp.gov.my or in the checker on the SemakScam home page. The result shows whether that number has been linked to police reports about fraud.
The call showed my bank's number. Was it really the bank?: Not necessarily. Caller ID can be faked. Hang up, then call your bank yourself using the number on the back of your card or on the bank's official website. Banks will not ask for your OTP or PIN.
I gave my OTP to a caller. What should I do?: Call your bank immediately to block your account or card, then call 997 if any money has left your account. Change your online banking password and review recent transactions. Acting quickly improves the chance of stopping further losses.

Short guides to the scam tactics common in Malaysia, how to check bank accounts, phone numbers and licences, and what to do right away if you have been hit.